ISSN:2147-7841 English

Hızlı Erişim


Bu Dergi DOI ve Crosscheck üyesidir


Abstract


Visitors Satisfaction From Tour Guides in Çanakkale Battles Gallipoli Historical Area
Professional tour guidance is very important for a tourism destination. Domectic and foreign visitors who visit the destination learn about destination much better though the guide. Visitor satisfaction at the end of the tour is highly significant. Tour guides contribute to visitor satisfaction. The main purpose of this study is to measure visitor satisfaction with performance of tour guides in Çanakkale Battles Gallipoli Historical Area. The sample is consisted of the visitors who visited Çanakkale Battles Gallipoli Historical Area. Data were gathered using European Customer Satisfaction Model. It was concluded from the study that image of the guide, perceived value of the guide and service quality of the guide have positive effect on visitor satisfaction but complaints from guide doesn’t effect the loyalty to the guide.

Keywords
Key Words: Tour Guide, Visitor Satisfaction, Gallipoli Historical Area.


Gelişmiş Arama


Duyurular

    Eylül 2017 sayısı

    Dergimizin Eylül 2017 (Cilt: 7 Sayı:2) sayısı yayınlanmıştır. Tüm yazar ve hakemlerimize katkıları için teşekkür ederiz.


    Mart 2018 sayısı

    Dergimizin Mart 2018 (Cilt: 8 Sayı: 1) sayısı için makalelerinizi 15 Ocak 2018 tarihine kadar gönderebilirsiniz.



Adres :Karabuk University Journal of Institute of Social Sciences
Telefon :370-433 88 34 Faks :370-433 88 37
Eposta :nturker@karabuk.edu.tr

Web Yazılım & Programlama Han Yazılım Bilişim Hizmetleri